Our Commitment
Residential Fire Safety Ltd. is committed to protecting the privacy and personal data of all users, learners, clients, and contributors to our e-learning platform. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This policy outlines how we collect, use, store, and safeguard personal information across our digital training services.
This policy is fully supported by our leadership team and applies to all employees, contractors, suppliers, and contributors involved in the delivery, development, and support of our e-learning programmes.
Data Protection Objectives
We aim to:
• Comply fully with UK GDPR and other relevant data protection legislation
• Collect only the data necessary to deliver, improve, and support our training services
• Ensure transparency in how personal data is used, stored, and shared
• Protect personal data from unauthorised access, loss, or misuse
• Provide users with clear options to manage their data preferences and rights
• Use secure, cloud-based infrastructure with appropriate encryption and access controls
• Review and refine our data protection practices to reflect evolving legal and ethical standards
Types of Data We Collect
We may collect and process the following types of personal data:
• Name, email address, and contact details
• Job title, organisation, and professional role
• Course enrolment history and progress
• Assessment results and certification records
• Feedback, survey responses, and support queries
• Technical data such as IP address, browser type, and usage analytics
How We Use Your Data
Personal data is used to:
• Deliver and personalise e-learning content
• Track learner progress and issue certificates
• Respond to support requests and feedback
• Improve platform functionality and user experience
• Communicate updates, course information, and relevant news
• Meet accreditation, compliance, and reporting requirements
We do not sell or share personal data with third parties for marketing purposes.
User Rights
You have the right to:
• Access the personal data we hold about you
• Request corrections or updates to your data
• Withdraw consent or request deletion of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise these rights, please contact our Data Protection Officer at: info@residentialfiresafety.co.u
Staff Responsibility & Engagement
All Residential Fire Safety Ltd. employees are expected to:
• Handle personal data responsibly and securely
• Complete regular data protection training
• Report any data breaches or concerns promptly
• Promote privacy awareness in client relationships and course development
Monitoring & Review
This policy will be reviewed annually and updated as needed to reflect changes in legislation, technology, and user expectations. The Directors are responsible for its implementation and for ensuring that privacy remains a core part of our digital-first training model.